What happens if my item breaks during shipping?
In addition to a pre-shipment inspection, Weneedbongs uses proprietary packing methods developed and improved over time to ensure your items arrive in the same flawless condition they left our facility.
In the unlikely event you receive a damaged or defective item, Weneedbongs will replace it at no cost. Notify our support team within 72 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We'll take care of the rest.
Don't throw anything away until you speak with a representative we might need the package back! In the event you're asked to ship a package back, we will always provide a prepaid return shipping label. Learn more about out return policy using the links below.